Advancing patient care by improving the information exchanged between physicians and life sciences partners.

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There’s a common perspective that the healthcare system is clunky and slow to change. But we know we can do better. We believe through digital transformation of product insights and market knowledge we can improve the partnership between physicians and life science companies. That’s why we’ve created an ecosystem uniting software, a healthcare community and system decision makers for the betterment of patient care.


As physicians in Canada, Sam (Gastroenterologist) and Saeed (Cardiologist) were exhausted by typical life science engagements. Their lunches, and evenings were overtaken by long meetings and they struggled with creating more of a work-life balance. Through the pandemic in 2020, this was exacerbated with ‘Zoom fatigue’ and physicians were more fed up with how their time was being consumed. 

From this shift, KeyOps was born. It was founded on being more physician-centric. Less paperwork, more transparency, fair compensation and quick engagements. It was created to help physicians feel impactful by contributing their expertise in short bursts, and for life science companies to be more in tune with small market changes. 

Today, KeyOps has attracted hundreds of Canadian healthcare professionals with a stunning NPS score of >50 in 2021, and continually building trust with well-known life science partners.

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Company Highlights

Learn more about KeyOps, what matters to us and our place in the health tech ecosystem.

Our Mission & Values

Built by true believers we are on a mission to improve patient care by leading the digital transformation of product insights and market knowledge exchanged between physicians and life science companies.  

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Human first
We lead with empathy and value diversity and inclusion 
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We recognize that medicine is a team sport
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We are clear and open in our communications with all stakeholders
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We are honest and trustworthy in all of our interactions
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We believe that technology is a force for good in improving healthcare 
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Customer Focus
We recognize that our customers are the reason we are here and are committed to listen and respond to their needs


Meet The Team

Our dynamic and dedicated team, bringing unique skills, experience, and perspectives to the table, committed to delivering exceptional results in the health tech ecosystem and beyond.



Dr. Sam Elfassy

Physician Marketing
Saeed Headshot

Dr. Saeed Darvish-Kazem

Product Management

KeyOps Team Members

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Curtis Fichtner

VP Business Development
Nathan Headshot

Nathan Sachs

Full Stack Developer
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Erik Bracciodieta

Customer Success Leader
Kimberlite Rusyn profile picture.

Kimberlite Rusyn

Physician Marketing Lead
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Gabriel El haddad

Software Developer
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Andre Campbell

Customer Success Associate
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Rachel Abitan

Community Engagement & Loyalty Manager
Taylor Matheson Headhshot

Taylor Mathewson

VP Eng, Product & Design
Jordan Lee Headshot

Jordan Lee

Head of Finance
Rachel Rosario

Rachel Rosario

Physician Marketing Manager
Rachel Rosario

Andréa Fradin

Software Developer
Rachel Rosario

Sarah Vortuba

Account Director

Open Positions at KeyOps

No roles open at the moment, sorry!

UX Designer
November 1, 2022

What we are looking for: 

We are looking for a UX Designer who will design compelling and intuitive physician and life science company with deep empathy for our users.  You will meet with internal stakeholders, conduct user research and translate them into prototypes, user flows and customer journey maps. You will steward the company’s design style guide that will be employed across our product, website and customer communications.

What you will do:

  • Champion our user experience by researching, conceiving, sketching, prototyping and testing designs
  • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a mobile and traditional interfaces.
  • Make strategic design and user-experience decisions related to existing and new functions and features.Communicate processes, ideas, and solutions to PMs, developers and early adopters. 
  • Take a user-centered design approach and rapidly iterate your designs.
  • Identify design problems in our existing flows and devise new elegant solutions.
  • Plan and conduct user experience research and usability testing.  

What you bring:

  • 3+ years of relevant hands-on design experience and a deep understanding of mobile-first and responsive design
  • Basic understanding of HTML5, CSS3, and JavaScript.
  • Knowledge of design software tools like Sketch, InVision, Adobe InDesign and Illustrator 
  • A solid grasp of user-centered design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
  • Be passionate about all things UX and other areas of design and innovation and being part of a fast-growing Saas company
  • Research and showcase knowledge in the industry’s latest trends and technologies.
  • Degree in Design, Computer Science, Engineering or a related field

If this resonates with you, then please email us at join@keyops.io and include a copy or link to your design portfolio. 

Product Manager
October 31, 2022

What we are looking for: 

As a product manager, you will collaborate across the company to ensure our products provide a remarkable, delightful experience for physicians and life science marketers. The work at KeyOps demands an ability to quickly learn and understand the nuances of various users and customers. You will sit at the intersection of business, technology and user experience.  On any given day, your job may include researching user feedback, building a new product strategy, presenting to leadership, iterating on experiments, and planning or prioritizing initiatives. 

What you will do:

  • Help set the product direction, influence strategy, and establish practices to identify and address customer needs.
  • Own the product roadmap and constantly evaluate and prioritize new opportunities as well as manage the backlog 
  • Lead the effort to develop clear user stories for new initiatives as well as take a data-driven approach to existing product enhancements
  • Work closely with all internal stakeholders as well as external users to execute on the product roadmap
  • Monitor product adoption, proactively identifying opportunities and making actionable recommendations to drive product uptake and user satisfaction
  • Evaluate new market trends, assess the competitive landscape and make recommendations for how the product should evolve to win market share.  
  • Manage and communicate project schedules, goals, and dependencies, and drive cross-functional initiatives

What you bring:

  • 3+ years of relevant hands-on product experience in high-growth SaaS companies
  • Strong background in Product Management principles with a deep understanding of what it takes to design, build and launch SaaS products that users love
  • Experience in the health tech industry
  • Experience working with data analytics to understand product usage, identify opportunities, and design experiments that enable you to measure your products performance
  • Experience delivering results through collaboration with cross-functional teams, through clear written communication.
  • Passion for KeyOps mission and for solving complex problems.

Software Developer
October 26, 2022

What we are looking for: 

As a developer, you will be tasked with building a mix of front-end and back-end features directly supported by senior developers. Each feature will be built with both security and user accessibility in mind. A successful candidate will be able to QA our application, deliver quality code, and contribute to the user experience and stability of our systems.

Required Skills

  • Knowledge of modern Javascript, at least ES6 
  • Knowledge of CSS up to at least CSS3 standards
  • Knowledge of a front-end framework like React, Vue etc
  • Knowledge of SQL-based databases
  • Experience writing unit tests

Nice to Haves

  • Experience working with a variety of npm packages 
  • Knowledge of mobile first responsive design
  • Experience writing accessible HTML
  • Experience working with React hooks, Material UI
  • Experience working with GraphQL
  • Experience working with AWS
  • Knowledge of basic cyber security

If this resonates with you and want to join the digital transformation of the life science industry, apply today!

Business Development Representative
October 26, 2022

What we are looking for

We are looking for a Business Development Representative to expand our market coverage and boost our sales pipeline. The ideal candidate will have an energetic, can-do attitude and be comfortable working in a metrics-driven environment.  Your role will be to seek new business opportunities by contacting and developing relationships with potential pharmaceutical, device manufacturers and testing companies. 

What you will do:

  • Understand our buyer personas and needs of our target market
  • Prospect into strategic business accounts via cold call, email and social strategies
  • Produce creative strategies for targeting decision-makers at prospect accounts in order to book sales appointments
  • Present our solution to prospects following a high-touch, high-value selling approach
  • Drive sales growth and pipeline by setting up qualified meetings and demos between potential clients and our Account Executives
  • Be a subject matter expert and evangelist of our product and services
  • Update and maintain customer information in our CRM

What you bring

  • Bachelor’s degree in Business, Communication, Marketing or a related field
  • Proven work experience as a Business Development Representative
  • Experience with outreach such as cold calling and emailing
  • Exception written, verbal communication and time management skills
  • Passionate and excited about technology and being part of a fast-growing Digital Health SaaS company.
  • Experience with CRM software
  • Great negotiation skills

If this resonates with you and want to join the digital transformation of the life science industry, apply today!

Are you a pharmaceutical or life science company looking for rich customer and market insights?

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