Careers

We’re looking for a Market Research Manager to join our customer success team. You will work directly with our life sciences customers to provide strategic insights through the delivery of our innovative software as a service insights platform.   You are conversant in the research process including design, data analysis and interpretation of results.  You will be tasked with driving successful research projects and outcomes that lead to subscription renewals and advocacy across our portfolio of pharmaceutical, device manufacturers and diagnostic testing companies. 

What you will do:

• Delight our customers by helping them use our SaaS insights platform to help them accomplish their business goals 
• Drive repeatable and predictable physician centric market research projects that deliver timely and accurate insights to our life science customers 
• Gather feedback from our customers about what we can do to improve their satisfaction, operationalize their feedback and inspire them to renew their agreements. 
• Collaborate with marketing, sales and product team members to advocate for new use-cases and product functionality
• Serve as liaison between your customer and KeyOps operations to ensure all research projects are completed in a timely manner
• Be a trusted advisor with your customer base

Requirements:

• 3-5 years of experience in market research or customer success in a B2B SaaS environment.
• Experience working with large, complex and multi-divisional enterprise  accounts on critical market research projects
• Passionate and excited about customers, technology and being part of a fast-growing Digital Health SaaS company.
• Strong leadership skills
• Ability to augment/ customize the Customer Lifecycle with value add programs and processes tailored to customer needs.
• Impressive executive presence and communication skills
• Organized, analytical and able to eliminate sales obstacles quickly and creatively
• Experience working with cross-functional teams, such as sales and professional services
• Familiarity with key metrics such as NPS, Churn and ARR

If this sounds like you and you want to join a great team and work in a fast-paced environment, apply now!  

Who We Are:

Built by true believers, we are on a mission to improve patient care by leading the digital transformation of product insights and market knowledge exchanged between physicians and life science companies. Join our team today to help make that happen.

What You’ll Do:

Reporting to the CEO, we’re on the hunt for a results-driven marketing leader to join our growing team. This role will be involved with creating GTM strategies and marketing campaigns for our products and features including working closely with our engineering, operations, and sales teams.

Product Messaging: Understand our product, and our target audience thoroughly so you can craft compelling product messaging and positioning that is in line with what we do, our vision, and our brand.

Content Marketing: Create content for our social media channels, website, blogs, etc that is aligned with our marketing goals and target audience behaviour.

Research: Use customer and competitive research, and insights to shape our future strategy and messaging.

Collaboration: Work collaboratively with the rest of team to develop strategies, campaigns, and resources that drive pipeline growth and revenue for KeyOps

Data Analysis: Create tracking and measurement plans to analyse progress, customer acquisition and engagement, and tactic success and failure, to ensure continuous growth and maximum ROI.

Sales enablement: Create sales enablement materials and content for clients to consume in a variety of formats.

About You:

• You have 2- 3 years of experience in a product-centric marketing role working in B2B SaaS.
• You have post-secondary education in Marketing, Business, or an MBA.
• You have excellent communication and storytelling skills.
• You are customer-obsessed and have a high level of empathy.
• You thrive in a dynamic, fast-paced startup environment.
• You enjoy working in teams and collaborating with multiple stakeholders to get the job done.
• You are intellectually curious; ambiguity doesn’t scare you and you don’t shy away from a challenge.

What we can give you:

Work that motivates you: Our end goal is to improve patient care by modernizing the world of healthcare. We work together as a team towards this common mission: it’s what drives us, pushes us, and enables us to do and be better, every day. 

An amazing team: Yes, we love the work we do but we also enjoy taking a break to discuss the latest hockey scores. We’re a small but strong team that’s committed to having each other’s back. And we always have cookies in our in-person team meetings. 

Diversity, Equity, and Inclusion: For us, this isn’t just a buzzword, it’s a part of our mission, our culture, and the way we interact with each other. We strive to ensure that each member is heard, seen, and we truly believe that this is what makes us stronger.

At KeyOps, we are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. As a senior developer with 5+ years experience with the MERN stack, you are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties.

You will be required to work on every aspect of our application and see out a project from conception to final product, requiring good organizational skills and attention to detail.

A Closer Look:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

What we ask of you:

• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React and Amber.
• Proficiency with server side languages such as Python, Ruby, Java, PHP and .Net.
• Familiarity with database technology such as MongoDB and MySQL
• Excellent verbal communication skills.
• Good problem solving skills.
• Attention to detail.

If you are looking for a fast-paced work environment where you can take our technology to new heights, this is the place for you! What we offer:*

• Meaningful work
• As a small, agile team, we offer roles with impact
• Your contributions are integral, your voice will be heard

We are looking for a Business Development Representative to expand our market coverage and boost our sales pipeline. The ideal candidate will have an energetic, can-do attitude and be comfortable working in a metrics-driven environment.  Your role will be to seek new business opportunities by contacting and developing relationships with potential pharmaceutical, device manufacturers and testing companies. 

What you will do:

• Understand our buyer personas and needs of our target market
• Prospect into strategic business accounts via cold call, email and social strategies
• Produce creative strategies for targeting decision-makers at prospect accounts in order to book sales appointments
• Present our solution to prospects following a high-touch, high-value selling approach
• Drive sales growth and pipeline through setting up qualified meetings and demos between potential clients and our Account Executives
• Be a subject matter expert and evangelist of our product and services
• Update and maintaining customer information in our CRM 

Requirements

• Bachelor’s degree in Business, Communication, Marketing or a related field
• Proven work experience as a Business Development Representative
• Experience with outreach such as cold calling and emailing
• Exception written, verbal communication and time management skills
• Passionate and excited about technology and being part of a fast-growing Digital Health SaaS company.
• Experience with CRM software
• Great negotiation skills